FAQs (Customers)

General FAQS

24/7 Tech solutions  is available nationwide with skilled and vetted tech professionals in all Australia states & Territories Capital Cities , plus New Zealand. Regional & Remote areas may require additional time to confirm your service booking. Our team of techs is growing every day to meet growing demand from our customers. 

24/7 Tech Solutions offers on-site services 24/7, 365 days a year nationwide. 

Our sales, field service operation centre and chat support staff are available from 09:00 am to 05:00 pm Mon-Fri.

24/7 Tech Solutions offers on-site services 24/7, 365 days a year nationwide. 

Our sales, field service operation centre and chat support staff are available from 09:00 am to 05:00 pm Mon-Fri.

Visit our Partnership page and fill the form at the bottom of the page. 

Job Management

You can request services directly on 24/7 Tech Solutions home page in just a few easy steps. To set up a request for service on 24/7 Tech Solutions:

  1. Select the service you need from our service menu.
  2. Fill out the specific service questions as best you can to receive a price quote.
  3. Either provide a PO if you are a credit customer or pay the value of the quote using the available payment methods.
  4. 24/7 Tech solutions will confirm your booking date and time.

If you prefer to request a service with an agent, we offer phone and chat support during trading hours.

You can request on-site service as soon as the same day. We always recommend that you provide as much notice as possible for a quicker booking confirmation with a technician.

The same Technician can be selected if they are available. To ensure the best and most efficient service possible, we provide you with the most qualified technician at the time you request your service. . 

Once a tech is assigned to your service request, you will receive an appointment confirmation email with the tech’s name and contact information.

Your assigned tech will arrive at the time of your confirmed booking. 

When requesting your service, you will be asked to provide your booking availability date and time options. 24/7 Tech Solutions will work to match your service request with a local skilled technician by securing a confirmed booking. Once 24/7 Tech Solutions assigns the right technician for your service request, a booking confirmation email will be sent out  with your exact appointment date and time. 

In the case your tech is running late, we will do our best to notify you via email or SMS of any expected delay. If your tech happens to be running late and you have not received any delay notification please contact us on 1300 247875

Occasionally, techs may run late due to completing another job or traffic congestions. Should a tech expect to be late to your appointment, you will receive an SMS either notifying you of a short delay or requesting a new start time for your appointment . 

Change of plans? No problem. We make it easy to cancel most bookings online. Whether you’ll get charged depends on the type of booking you made and how close you are to the booking visit our cancellation policy for more information.

Payment Charges and Fees

Service charges will only be applied to the method of payment available to your account after you confirm the completion of your service. 24/7 Tech Solutions does not accept any other forms of payment such as cash. Please do not provide direct payment to the technician servicing your appointment.

If your are a credit customer you need to provide a PO matching the quote value. Else, you need to pay the full amount through the available payment methods on the quote. The price shall be the price indicated on invoices provided by 24/7 tech Solutions to the you in respect of services provided.  We may give notice to you  at any time before delivery to inform of an increase to the price of the service to reflect any variation beyond the reasonable control or breach of the quote terms and conditions which increases the cost of the services by more than 10% 

We will send you the time and material rates before we assign or dispatch a tech to the job site. If you are a credit customer either you provide a blanket PO or  reference number to invoice against.