Service Level Agreement
We are available 24 hours a day, 7 days a week, and every day of the year for reliable and responsive service. We have a large team of field technicians and offer broad field services. We provide on-demand coverage across all of Australia and New Zealand with 24-hour customer support every day of the week and year. We have a 1-hour response turnaround for all incidents, and we exclusively provide our support onsite at the end client sites. We have achieved performance rates of 99% for SLA and are proud to be known for our immediacy, consistency and reliability.
How to choose your SLA?
247 Tech Solutions offer 3 types of SLA managed services.
- Onsite Support
- Product Replacement & Return Management
- Total Support
Onsite Support
24/7 Tech solutions can provide flexible SLA. Coverage Window and Onsite intervention. Our field technicians will provide remote access to your remote engineers for troubleshooting and confirmation. The SLA’s can be upgraded or downgraded whenever your business needs change, and when you require other levels of services. You can request support either by the online form, chat service, email or by phone.
Product Replacement & Return Management
We can make sure you have your replacement parts, materials, supplies and consumable parts necessary to maintain the IT assets in operating condition, when and where you need them. We have over 100+ forward stocking location across Australia and New Zealand to stock your hardware and replacement parts.
Our replacement service includes
- Networking
- Servers
- Storage
- Libraries
- End User Computing
- Point of Sale
- IoT
- Supplies and Consumables
- Tailored Technology Devices
